Dream LLC ("Dream ELD," "we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our electronic logging device (ELD) services, mobile application, website (www.dreameld.com), GPS tracking platform, and related services (collectively, the "Services").
1. Information We Collect
1.1 Personal Information
We may collect the following personal information when you register for or use our Services:
- Identity Data: Full name, date of birth, driver's license number, CDL information, and government-issued identification.
- Contact Data: Email address, phone number, mailing address, and Telegram username (if applicable).
- Company Data: Motor carrier name, DOT number, MC number, USDOT registration details, and fleet size.
- Financial Data: Payment card details, billing address, and transaction history (processed securely via Stripe).
1.2 Device and Vehicle Data
Our ELD hardware and mobile application automatically collect:
- Vehicle Data: Engine hours, vehicle miles, VIN, odometer readings, engine diagnostics (via OBD-II / J1939 port).
- GPS Location Data: Real-time latitude/longitude coordinates, speed, heading, and route history.
- Hours of Service (HOS) Data: Driver duty status changes, driving time, on-duty time, off-duty time, sleeper berth time, and supporting documents.
- Device Data: ELD serial number, firmware version, mobile device type, OS version, app version, and connection status.
1.3 Usage Data
We automatically collect information about how you interact with our Services, including pages visited, features used, session duration, IP address, browser type, and referring URLs.
2. How We Use Your Information
We use the information we collect for the following purposes:
- FMCSA Compliance: To record and maintain Hours of Service logs in compliance with 49 CFR Part 395 (ELD Mandate).
- Fleet Management: To provide GPS tracking, route optimization, driver safety monitoring, and fleet analytics.
- IFTA Reporting: To automatically calculate state mileage for International Fuel Tax Agreement reports.
- Alerts & Notifications: To send real-time alerts via Telegram, SMS, email, or push notifications for violations, weigh stations, speed alerts, and maintenance reminders.
- Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical assistance.
- Service Improvement: To analyze usage patterns, improve our platform, and develop new features.
- Legal Obligations: To comply with DOT/FMCSA audits, law enforcement requests, and other legal requirements.
3. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Authorized Carrier Personnel: Fleet managers, safety officers, and dispatchers within your motor carrier organization.
- FMCSA / DOT: When required during roadside inspections or compliance audits, as mandated by federal regulations.
- Service Providers: Third-party vendors who assist with payment processing (Stripe), cloud hosting (AWS), analytics, and customer support.
- Law Enforcement: When required by law, subpoena, court order, or to protect our legal rights.
4. Data Retention
We retain ELD records and HOS data for a minimum of six (6) months as required by FMCSA regulations (49 CFR § 395.8(k)). Other personal data is retained for as long as your account is active or as needed to provide Services. You may request deletion of your account data by contacting us at support@dreameld.com.
5. Data Security
We implement industry-standard security measures to protect your information:
- AES-256 encryption for data at rest and TLS 1.3 for data in transit.
- SOC 2 Type II compliant infrastructure hosted on AWS.
- Role-based access controls and multi-factor authentication.
- Regular security audits and penetration testing.
- Automatic data backups with geographic redundancy.
6. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data (subject to legal retention requirements).
- Portability: Request transfer of your data in a machine-readable format.
- Opt-Out: Opt out of marketing communications at any time.
To exercise these rights, contact us at support@dreameld.com or call (833) 416-8404.
7. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your experience, analyze traffic, and serve relevant content. You can control cookie preferences through your browser settings. We use:
- Essential Cookies: Required for website functionality and authentication.
- Analytics Cookies: Google Analytics to understand usage patterns.
- Chat Cookies: Crisp chat widget for customer support.
8. Children's Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Continued use of our Services after changes constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us: