These Terms and Conditions ("Terms") govern your access to and use of the Dream ELD electronic logging device, mobile application, web platform, GPS tracking services, and all related services (collectively, the "Services") provided by Dream LLC ("Dream ELD," "we," "us," or "our"). By accessing or using our Services, you agree to be bound by these Terms.
1. Eligibility and Account Registration
To use our Services, you must:
- Be at least 18 years of age.
- Be a licensed commercial motor vehicle (CMV) operator or authorized representative of a motor carrier.
- Provide accurate, current, and complete registration information.
- Maintain the security of your account credentials.
You are responsible for all activity under your account. Notify us immediately at support@dreameld.com if you suspect unauthorized access.
2. Description of Services
Dream ELD provides the following Services:
- Electronic Logging Device (ELD): FMCSA-registered ELD hardware and software compliant with 49 CFR Part 395 for recording Hours of Service (HOS).
- GPS Fleet Tracking: Real-time vehicle location tracking, route history, geofencing, and speed monitoring.
- IFTA Mileage Reporting: Automated state mileage calculations for International Fuel Tax Agreement compliance.
- Telegram Bot Integration: Real-time fleet alerts and notifications delivered via Telegram messaging.
- Driver Safety Monitoring: AI-powered dashcam analytics, driving behavior scoring, and incident detection.
- Fleet Dashboard: Web-based management portal for fleet operations, compliance monitoring, and reporting.
3. FMCSA Compliance
Our ELD is registered with the Federal Motor Carrier Safety Administration (FMCSA) and complies with the ELD mandate under 49 CFR Part 395. However:
- You are solely responsible for ensuring your drivers properly use the ELD and maintain accurate HOS records.
- Dream ELD is not liable for any FMCSA violations resulting from driver misuse, tampering, or failure to follow proper procedures.
- You must ensure all drivers are trained on proper ELD usage per FMCSA guidelines.
- ELD data must be retained for a minimum of six (6) months per federal regulations.
4. Subscription and Payment
4.1 Plans and Pricing
Our Services are offered on a monthly or annual subscription basis. Current pricing is available at www.dreameld.com/pricing. We reserve the right to modify pricing with 30 days' advance notice.
4.2 Billing
- Subscriptions are billed in advance on a recurring basis (monthly or annually).
- All fees are in U.S. dollars and are non-refundable except as stated in our refund policy.
- Failed payments may result in service suspension after a 7-day grace period.
4.3 Hardware
ELD hardware (PT30 device) purchased or leased through Dream ELD remains subject to our hardware warranty terms. Devices must be returned in working condition upon service cancellation if leased.
5. Acceptable Use
You agree NOT to:
- Tamper with, modify, or reverse-engineer the ELD hardware or software.
- Use the Services to falsify HOS records or circumvent FMCSA regulations.
- Share account credentials with unauthorized individuals.
- Use the GPS tracking features to stalk, harass, or monitor individuals without proper authorization.
- Interfere with or disrupt the integrity of our Services or servers.
- Use the Services for any unlawful purpose.
6. Data Ownership and License
- Your Data: You retain ownership of all fleet data, HOS records, and GPS data generated through your use of the Services.
- License to Us: You grant us a limited license to use your data solely to provide, maintain, and improve the Services.
- Our IP: Dream ELD retains all rights to the platform, software, algorithms, designs, and documentation. You may not copy, distribute, or create derivative works.
7. Service Availability
We strive to maintain 99.9% uptime for our Services. However, we do not guarantee uninterrupted access. Scheduled maintenance windows will be communicated in advance. We are not liable for outages caused by internet service providers, cellular networks, or force majeure events.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- Dream ELD's total liability shall not exceed the amount you paid for Services in the twelve (12) months preceding the claim.
- We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption.
- We are not liable for FMCSA fines, DOT violations, or penalties resulting from improper ELD usage by your drivers.
9. Indemnification
You agree to indemnify and hold harmless Dream LLC, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.
10. Termination
- By You: You may cancel your subscription at any time through your account dashboard or by contacting support. Cancellation takes effect at the end of the current billing period.
- By Us: We may suspend or terminate your access for violation of these Terms, non-payment, or at our discretion with 30 days' notice.
- Effect: Upon termination, your right to use the Services ceases. You may export your data within 30 days of termination.
11. Dispute Resolution
Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the American Arbitration Association (AAA) rules. The arbitration shall take place in the State of Illinois. You waive any right to participate in class action lawsuits.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions.
13. Changes to Terms
We reserve the right to modify these Terms at any time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use of Services after changes constitutes acceptance.
14. Contact Information
For questions about these Terms, contact us: